• AI Chatbot: Use the new, AI-powered chatbot to get concise answers to your questions without sifting through technical articles.• Easier Navigation: Access your case dashboard, featured content, updates, and the connected organization’s maintenance status on the app’s home page.• Bugs Subscription: Back by popular demand! Subscribe to bugs and receive notifications whenever the bug’s status changes.• Call Back Scheduling: Get help on your schedule. Request a call back and an Esri Support analyst will reach out at the time that works best for you.• Improved Video Page: Sort videos on our new video page to find the visual guides you need, in the technologies that are relevant to you.• ArcGIS Online Health Dashboard: Check the status of ArcGIS Online with the ArcGIS Online Dashboard, now in the same convenient location as technical support.• Notifications: Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, and more.

~ESRI