cVIGIL provide time stamped evidentiary proof of model code of conduct / Expenditure Violation, having live photo/video with auto location data. This unique combination of timestamping, live photo with auto location can be fairly relied upon by election machinery to navigate to the right spot and take prompt action. The GIS-based dashboard provides strong decision tool to drop and dispose of frivolous and unrelated cases even before they are acted upon, thereby reducing the workload of election machinery on ghost complaints.

Presently there is a lack of fast information channel to transmit and track complaints on MCC violations. Delay in reporting of Model Code of Conduct (MCC) violations has often resulted in the culprits escaping detection from the flying squads of election commission entrusted to ensure enforcement of Model Code of Conduct. Further, lack of any documented, untampered, evidence in the form of pictures or videos was a major hurdle in establishing the veracity of a complaint ex-post facto. The Commission’s experience has also shown a significant percentage of reporting was false or inaccurate, which led to wastage of precious time of Field Units.

The new cVIGIL app launched by Election Commission of India is expected to fill in all these gaps and create a fast-track complaint reception and redressal system. ‘cVIGIL’ stands for Vigilant Citizen and emphasizes the proactive and responsible role citizens can play in the conduct of free and fair elections.

Citizens are, encouraged to use the ECI main website for lodging the other type of complaints or call the National Contact Centre at 1800111950 or State Contact Centre at 1950 for other complaints.