VMAXSOR Retail facilitates the sales process by allowing customers to remain in the fitting room while requesting different products and being attended to by a sales associate. Using devices such as tablets, smartphones, mobile computers, or communication badges, the sales associates can interact with the customers in the fitting room quickly and more efficiently. As customers remain in the comfort of the fitting room, the sales associate provides them with all the items they have requested.
The Sales Associates
VMAXSOR Retail helps improves in-store customer experience, customers stay in the store longer; allows the Sales Assistant to propose new items to the customer, facilitatating upselling; to check prices and availability as well.
The Head Office
VMAXSOR Retail provides reports that allow retailers to better manage their stores. Some of these reports include:
- Structured data that can be exported into any BI platform for more in-depth analysis
- Fitting room activity
- Store staff efficiency
- Items tried by customers vs. items purchased during the course of a business day
- Web Portal
Web Portal
Fitting room activities and requests are logged in the backend and can be viewed on the VMAXSOR Web portal using standard web browsers such as Chrome, Firefox, Safari or Internet Explorer. Reports can then be generated or the data can be extracted to a BI system for more in depths reports.
Benefits
- Helps improve in-store customer experience
- Higher ROI and lower total cost of ownership
- Higher fitting room usage = Lower Returns
- Reduction of staff to process returns
- Increases fit and quality of merchandise sent to stores
- Helps generate actionable BI information based on items that are tried on by customers in the fitting rooms
- Optimizes store inventory based on data acquired from fitting room