Resisting dubious claims without sacrificing hard-earned customer relationships is essential to effective claims management. Traditionally, such claims have been litigated at considerable cost both financially and to client relationships.
SIDRS moves the parties together instead of separating them, greatly reducing management time and cost while maintaining and maintaining customer relationships.
SIDRS, an internally developed system for the insurance industry that provides a full customer focused dispute resolution that focuses on achieving a faster, more cost-effective way to a fair settlement.
Claims and complaints can be unavoidable, expensive and slow, and will examine speed and independence through constructive and confidential dialogue to identify and resolve determinative points. As such it represents an evolution in the principles of mediation and a logical contractual step for insurers seeking to stay in control of claims, discriminating their market offerings and increasing customer retention.