Complete Guide and Notes Of NEB Class 12 Hotel Management .



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Hotel Management

Managing a hotel comes with a range of responsibilities. You must be able to adapt to new challenges, help different departments and ensure the hotel maintains a standard of excellence. As a hotel manager, you will be responsible for overseeing and having a strong knowledge of finance, planning, service and organization. While you have a team of managers working alongside you, as hotel manager you have to lead rather than follow. You must also make sure your staff are managing their time and departments efficiently, whether that be through improving their monthly profits or simply ensuring a guest’s expectations are exceeded.

You must have strong attention to detail, leadership and teamwork skills. At some hotels, depending on the size and type, you may find yourself dealing with a lot more day-to-day tasks than you would at a more prestigious place. You may also have less contact with guests, but you’ll spend time monitoring the business through regular meetings.


As a field of study it involves learning the management techniques that cover all aspects of managing a hotel business including hotel administration, marketing, housekeeping, accounts, maintenance, food management, catering, and beverage management.