RQBE QUICK is an innovative solution that empowers our customers and service partners with real time survey of the vehicle. It enables faster initialization of the repair work on vehicle damages as the customer doesn't have to wait for physical survey of the vehicle and surveyor approval as work approval is given on real time basis. We are enhancing the customer claims experience.
Technology has been designed based on our core Values:
Customer Centricity - Enabling customers/partners for doing the survey, real time approval from Raheja QBE Claims Manager, Faster Settlement and differentiated claims experience
Innovation - Application is simple and user friendly. The ease of using the application as per customer convenience. This innovation will reduce the time for getting the survey done and getting the update on the claim.
Agility: It is flexible as per customer requirement. The survey can be scheduled and done as per customer convenience.
Collaboration: We value our partners and customers. We empower them by conducting the survey instantly.
Trust: We maintain complete transparency with ownership and accountability. Customer/repairer can view the claims life cycle at any point of time.
Features of Application are:
1)Initiate claim: Claim can be initiated with minimum details that are readily available with the customer and garage.
2)Claim details: Entire life cycle of claim can be tracked from the application.
3)Schedule Call: Live Streaming can be scheduled based on availability of customer/channel partner as per their convenience
4)Real time documents sharing: Real time documents can be shared and are is available for future reference.
5)Two way calling: convenient two way video calling service for the customer to interact with our claims expert.
6)Settlement details: Claims settlement details can be referred by customer /Channel partner as per requirement
This application is an innovative step for quicker settlement of motor claims.