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Enterprise Service Management
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Enterprise Service Management
Enterprise Service Management

Enterprise Service Management

This ESM app is the mobile version of OpenText Service Management Automation.

App Size: Varies With Device
Release Date: Dec 27, 2018
Price: Free
4.4
192 Ratings
Size:
Varies With Device
Download APK
Google Play

Screenshots for App

Mobile
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.





Via Service Portal mode, end-users can:



Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants




Via agent mode, agent users can:



Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location




For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes



https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes





IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
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Enterprise Service Management 24.1.2 2024-02-29
2024-02-29 Version History
Fix the save failed issue when updating the comment of tickets in agent mode.

~Micro Focus Software Inc.
More Information about: Enterprise Service Management
Price: Free
Version: 24.1.2
Size: Varies With Device
Release Date: Dec 27, 2018
Content Rating: Everyone
Developer: Micro Focus Software Inc.
Developer Apps:
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