HelpRealm - Free HelpDesk Ticket System - No Ads

About: HelpRealm - Free HelpDesk Ticket System - No Ads

Welcome to HelpRealm - the free support ticket system without ads!

HelpRealm is a lightweight SaaS service support system for customers of entities. Customers can create support requests via a personal workspace contact form, specifying text content and attachments. For each support request there is a ticket created which is then handled by a registered agent. Tickets can be routed into different groups where initial tickets are routed to a defined index group. Superadmins can manage agents, groups, FAQ and system settings. Customers and agents get notified about ticket events by e-mail. Communication is possible via e-mail or a secret ticket thread form. The support system is especially suitable for freelancers and small teams.

Features:



- Personal support contact form
- Unlimited tickets
- Unlimited agents
- Unlimited groups
- Different ticket types
- Different ticket statuses
- Different ticket priorities
- Route tickets through groups
- Different agent roles (superadmin and agent)
- Customize ticket contact form
- E-Mails on different events
- E-Mail replies
- Ticket comments, attachments and notes
- Multilanguage ready
- Personal FAQ for customers
- Gravatar support
- Security (protection against XSS, CSRF, SQL injection, spam)
- Responsive layout

This app allows you to directly sign in to your workspace on Android mobile devices